Client Success Team Lead
Company: VirtualVocations
Location: Allentown
Posted on: March 21, 2025
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Job Description:
A company is looking for a Client Success Team Lead to manage a
team of support analysts and ensure high-quality customer service
delivery.
Key Responsibilities
Define team and individual goals, training plans, and conduct
performance reviews
Track key metrics and prepare reports on team performance and
client feedback
Serve as the primary escalation point for complex technical issues
and ensure client satisfaction
Required Qualifications
3 - 5 years of experience in the utility software industry
3 - 5 years of people management experience
Experience with CRM software (FreshDesk, Jira, Zendesk)
Previous experience in leading a team of 5+ people
Familiarity with CIS, ERP, EAM software applications
Keywords: VirtualVocations, Allentown , Client Success Team Lead, Other , Allentown, Pennsylvania
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