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Field Technical Support Associate

Company: VirtualVocations
Location: Jamaica
Posted on: November 20, 2024

Job Description:

A company is looking for a Field Technical Support Associate responsible for leading technical support for end users and service providers.



Key Responsibilities

Maintain high customer satisfaction by addressing and resolving customer-related issues promptly
Provide comprehensive post-sales technical support for hardware and software platforms
Utilize proactive monitoring methods to prevent problems and enhance customer experiences


Required Qualifications, Training, and Education

High School Diploma/General Education Diploma (GED) or equivalent work experience
4-6 years of related work experience, preferably in customer support or technical services
Experience with HP products is preferred
Demonstrated competence in technical support and customer relationship management
Knowledge of operating systems and preventive maintenance practices

Keywords: VirtualVocations, Allentown , Field Technical Support Associate, IT / Software / Systems , Jamaica, Pennsylvania

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