Customer Service Representative

Company: Holcim
Location: Northampton
Posted on: April 3, 2025

Job Description:

ABOUT THE ROLE

The Customer Service Representative is responsible for delivering an exceptional customer experience that will allow the product line to capture value in the market. It will face a variety of customer request, the most frequent will be request for pricing, product application advice and delivery orders for next day. You will be responsible for maintaining a high level of customer service by taking customer orders accurately and courteously to allow the Dispatcher to arrange for on-time delivery.

WHAT YOU'LL ACCOMPLISH

* Provide sales support to current and new customers
* Receive orders and schedule them properly.
* Give pricing for FOB customers.
* Record customer orders accurately through direct order entry into Command
* Guide and recommend products for specific applications and ensure product availability
* Work very closely with Dispatchers to ensure customer commitments can be achieved
* Record all changes requested by customer accurately and promptly in Command and advise the Dispatcher of such changes as soon as they have been recorded
* Responsible for O2C efficiency through attention to detail timely correction to errors
* Assist and participate in new initiatives and projects (keeping track of drivers allowed on a specific job site, calculate distribution KPIs)
* Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.
* Other duties as assigned.

WHAT WE'RE LOOKING FOR

Education: Associate's degree

Additional Education Preferred: Bachelor's degree

Field of Study Preferred: Business

Required Work Experience: 1-3 years

Required Computer and Software Skills: Command, Lotus Notes, Microsoft Office, Trimble, and Google Earth

Additional Requirements:

* Strong interpersonal skills
* Must be able to work in a high stressed, fast paced environment
* Execution of best practices to provide a consistent and standardized customer experience
* Knowledge of products, market geography, and product applications
* Successful candidates must adhere to all safety protocols and proper use of Holcim approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

WHAT WE OFFER

* Competitive salary
* Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
* Medical, Dental, Disability and Life Insurance
* Holistic Health & Well-being programs
* Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
* Vision and other Voluntary benefits and discounts
* Paid time off & paid holidays
* Paid Parental Leave (maternity & paternity)
* Educational Assistance Program
* Dress for your day

YOUR HOLCIM EXPERIENCE

At Holcim, there is endless opportunity for you to play your part. Whether you're in a technical, managerial, or frontline role, you can shape a career that works for you. With us you'll have the chance to embrace the passion we share for our planet. You'll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it's only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.

Click to view Company Benefits Overview

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please call (773) 355-4557 or email recruiting-accommodations@holcim.com. This email address and phone number should only be used for accommodations and not general inquiries or resume submittals.

Please visit our Pay Transparency Policy Statement

Driven by our purpose to build sustainable solutions for people and our planet, Holcim US encourages interested candidates who meet many, even if not all of the job requirements to apply for a position. We provide a safe working environment for all and strive for diversity in our teams and inclusivity in our work.

We take pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Our goal is to drive excellence and to ensure we create an environment where every individual has the opportunity to succeed. Holcim (US) Inc., Holcim - ACM Management, Inc., and their affiliates and subsidiaries are an Equal Opportunity Employer, deciding all employment on the basis of qualification, merit and business need.

While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.

Nearest Major Market: Allentown

Keywords: Holcim, Allentown , Customer Service Representative, Hospitality & Tourism , Northampton, Pennsylvania