Technical Service Manager

Company: Church & Dwight
Location: Princeton
Posted on: September 27, 2024

Job Description:

Role Summary

As a Technical Service Manager at Church & Dwight, you will be responsible for providing technical support to regional sales personnel, key influencers, and distributors. You will serve as a commercial and technical representative for Arm & Hammer Animal Nutrition, managing relationships with dairy farmers and their networks of influencers.

Key Responsibilities

• Deliver technical support aligned with defined sales targets for accelerated growth in the region.
• Interface with AHAN Marketing, Sales, Product Management, and R&D functions to ensure support activities align with respective Functional Group Initiatives.
• Provide on-farm customer support as coordinated by the sales organization.
• Field, log, and respond to technical customer inquiries.
• Provide technical troubleshooting and customer problem-solving.
• Develop and conduct internal and external customer technical training.
• Develop and conduct product/offering on-farm demonstration trials.
• Interface with other Technical Services managers to facilitate collaborative idea exchange.
• Must be able to travel up to 60%.
  Requirements
  
  • PhD in Dairy Nutrition or a DVM with strong training/experience in dairy nutrition.
  • Minimum of five years industry or university experience in technical support with primary expertise in dairy cattle production.
  • Expertise in Gut Health Management is desirable.
  • Previous product development experience helpful.
  • Proven track record of working in a team-based environment.
    Skills and Competencies
    
    • Strong written and verbal skills and the ability to make professional presentations and proposals to both internal and external customers.
    • Demonstrated ability to build and maintain strategic customer relationships, handle multiple priorities, and work in a self-directed manner.
    • Experienced in use of CNCPS Model-based software (e.g., AMTS, NDS, etc.) as well as other ration formulation programs.
    • Proficient in use of DairyCOMP 305 or other dairy records systems preferred.
    • Strong PC skills to include MS Office.

Keywords: Church & Dwight, Allentown , Technical Service Manager, Executive , Princeton, Pennsylvania